Shipping Policy

At Build A Bear, we strive to get your order to you as quickly and efficiently as possible. Please review our shipping policy below for information on shipping options, delivery times, and associated costs.

1. Processing Time

All orders are typically processed within 1-2 business days of receiving payment. Once your order is processed, you will receive a confirmation email with tracking information for your shipment.

Please note that orders placed on weekends or holidays may take longer to process.

2. Shipping Methods

We offer a variety of shipping methods to suit your needs:

• Standard Shipping: Delivery within 5-7 business days (U.S. orders).
• Expedited Shipping: Delivery within 2-3 business days (U.S. orders).
• International Shipping: Delivery times vary depending on the destination country. Typically, international orders arrive within 7-14 business days.

Shipping costs are calculated at checkout based on your selected shipping method and delivery address.

3. Shipping Rates

Shipping rates are calculated based on your order size, weight, and delivery location. You will see the shipping options and prices before completing your purchase at checkout.

• Free Standard Shipping on orders over $50 within the U.S.
• For international shipping, rates vary depending on the destination country. Please check the shipping options during checkout.

4. International Shipping

We are pleased to offer international shipping to select countries. Please be aware that:

• International shipping rates and delivery times vary based on location.
• The recipient is responsible for any customs duties, taxes, or import fees levied by the destination country.

For a list of countries we currently ship to, please refer to the shipping options during checkout.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package on the carrier’s website.

6. Shipping Delays

While we aim to ensure timely delivery, occasional delays may occur due to factors such as:

• High order volumes (e.g., during the holidays)
• Weather conditions
• Carrier delays

We recommend tracking your order for the latest updates. If your order is delayed, please feel free to contact our customer support team for assistance.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete. We cannot be responsible for delays or errors caused by incorrect or incomplete address information.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately. We will work with the carrier to investigate the issue and resolve it promptly. If necessary, we will provide you with a replacement or refund.

9. Shipping Restrictions

Due to shipping regulations, we may not be able to ship certain items to certain countries or regions. If an item is restricted from shipping to your location, we will notify you as soon as possible.

10. Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to reach out to our customer support team:

• Email: support@buildabaer.my
• Phone: +1 926-985-472
• Address: 34 Mackenzie Dr, Jackson, NJ 08527, USA