Return Policy

At Build A Bear, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible. Please read the details below to ensure a smooth return experience.

1. Return Eligibility

We accept returns on most items within 30 days of the date of purchase. The item must be in its original condition, unused, and in its original packaging. Please ensure that all tags, labels, and accessories are intact.

2. Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-made products
• Opened or used toys (unless defective)
• Gift cards
• Sale or clearance items

If you are unsure about whether your product is eligible for return, please contact our customer service team.

3. How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@buildabaer.my or call +1 926-985-472 within 30 days of receiving your order.
2. Request a Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send the product back to us.
3. Return the Item: Pack the item securely, including the original packaging, and ship it back to us at the provided address.

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

4. Refund Process

Once we receive the returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear on your account, depending on your payment provider.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, we recommend initiating a return for a refund and placing a new order. Please contact our customer service team for assistance with exchanges.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a free return and either send you a replacement or issue a full refund, depending on your preference. We may request pictures of the damaged item for our records.

7. Late Returns

Returns made after the 30-day return window may be subject to a restocking fee or may not be accepted. If your return falls outside the 30-day period, please contact us, and we will review your case.

8. Contact Us

If you have any questions or need further assistance with returns, please do not hesitate to reach out to us:

• Email: support@buildabaer.my
• Phone: +1 926-985-472
• Address: 34 Mackenzie Dr, Jackson, NJ 08527, USA