Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us, and we’ll be happy to assist you.
1. What types of toys do you sell?
At Build A Bear, we offer a wide variety of toys for children of all ages, including:
- Educational toys
- Action figures & playsets
- Role-playing toys
- Creative & building toys
- Musical toys
- Toddler toys
- And much more!
All our toys are designed to inspire creativity, learning, and fun.
2. Are your toys safe for children?
Absolutely! Safety is our top priority. All of our toys are made from non-toxic, BPA-free materials and comply with international safety standards, including ASTM, EN71, and CPSIA. We ensure that every product undergoes rigorous testing for quality and safety before it reaches you.
3. Where is your store located?
Our physical store is located at 34 Mackenzie Dr, Jackson, NJ 08527, USA. Feel free to visit us during our business hours, and our team will be happy to assist you in person.
4. Do you offer international shipping?
Yes, we do offer international shipping to many countries! Shipping costs and delivery times will vary depending on your location. Please contact us for more details on international shipping rates.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
6. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We process orders quickly, but if your order has not yet shipped, we may be able to make adjustments.
7. Do you offer gift wrapping?
Yes! We offer gift wrapping services for a small fee. You can select this option during checkout if you’d like your order to be wrapped.
8. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal for your convenience.
9. How can I contact customer support?
If you have any questions or need assistance, you can contact our customer support team by phone at +1 926-985-472, email us at support@buildabaer.my, or fill out the contact form on our website.
10. How do I return an item?
We accept returns within 30 days of purchase, provided the item is in its original condition. Please contact our customer support team for return instructions, and we will guide you through the process.